This was my second visit to Nicola, this time for the Zest treatment she had recommended during my first appointment as a more modern, gentle approach compared to what other clinics offer. Having had such a fantastic initial experience here, I knew I was in good hands, which completely put any nerves at ease. ​From the start, Nicola’s exceptional standard of care was on full display. She was incredibly thorough, asking how my eyes had been since we last met and taking her time to get everything ready. The treatment itself was remarkably relaxing—it felt like a gentle massage on my eyelids, and the saline solution afterward was wonderfully cooling. ​What I appreciate most about Nicola is her absolute attention to detail; she works with the steady hand and absolute precision of a microsurgeon. She never makes you feel like just 'the next patient' and is in no hurry to push you out the door. She even took a photo to compare and contrast the progress since my first visit so we could see the actual results. Nicola clearly takes her work incredibly seriously and wants the absolute best for her patients. It is obvious this isn't just a job for her, it’s her vocation. When you are dealing with something as important as your eyes, that is exactly the standard of care you want.

I recently started a course of IPL treatment with Nicola for a chronic dry eye condition, and I've already noticed an improvement after just one session. The whole experience was very professional and reassuring from start to finish. Nicola was very friendly, knowledgeable and professional, taking time to explain everything clearly and making the whole process very comfortable. I’m really happy I decided to start treatment here and would definitely recommend the clinic to anyone struggling with dry eye issues.